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Terms and Conditions

By purchasing goods from vichyland.co.uk you enter a legally binding agreement with us on the following terms. You should read and understand these terms because they affect your rights and liabilities.

These terms describe the basis for purchase by you and sale by us of the products described on this web site.

Definitions and interpretation
In these terms the following words have the following meanings.

Contract
the contract for the sale and purchase of the Goods;

Delivery Area
We deliver to all of the UK.

Goods
the lighting, lighting accessories, speakers and rock look a-likes. Prices do not include installment. If you have any questions on how to install products bought from us first read our technical page then contact us.

the Web Site
our presence on the world wide web, currently accessible via the address www.vichyland.co.uk;
the Seller, we, or us
Vic Hyland Limited your company and full address.

Details of the order
The quantity, quality and description of the Goods will be those set out in your order (if accepted by us).
Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.
WE CANNOT ACCEPT ORDERS FROM OUTSIDE THE UNITED KINGDOM. The Goods which can be ordered via our Web Site are only available for sale to you if you are based in our Delivery Area.

Price of the Goods
If the price of the Goods increases between the date we accept your order and the delivery date, we will let you know and ask you to confirm by e-mail that the new price is acceptable. If it is not acceptable then you will of course have the option of cancelling the order.
Our charges for postage and packaging are detailed on this page and will be included in the total price for the Goods.

Postage and Packaging
You have 3 options when choosing your postage and Packing

Payment terms
We will charge your credit card account for payment upon receipt of order unless delivery cannot be fulfilled within 30 days. Items with a lead time greater than 30 days will be charged up to 7 days prior to despatch. We accept no liability if a delivery is delayed because you did not give us the right payment details.
If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Contract or suspend any further deliveries to you. This does not affect any other rights we may have.
We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorised access to any data, including credit and account details you provide when accessing or ordering from this Web Site, unless this is solely due to our negligence.

Delivery
We will deliver the Goods to the address you specify for delivery in your order. It is important that this address is accurate. It is a condition that all orders despatched will require a signature on delivery. We will never leave items unless they have been signed for. We cannot accept any liability for any loss or damage to the Goods once they have been delivered and signed for. We will aim to deliver the Goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

Risk and ownership
Risk of damage to or loss of the Goods passes to you at the time of delivery to you or, if you fail to take delivery at the agreed time, the time when we tried to deliver.
You will only own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

Returns/Options to cancel
You have 7 days to return any unwanted or damaged products. The products must be properly packaged. Vic Hyland have the right to refuse any returns.

Warranties
We aim to provide high quality products to our customers. Products are only covered by the manufacturers gurantee.

Matters out of our control
We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.

Governing law and jurisdiction
These terms will be governed by English law and any disputes will be resolved exclusively by the English Courts.

Payment Methods
We accept all major credit cards including:
> Mastercard
> Visa
> Visa Electron
> Switch
> Solo

Privacy Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing e-mail from us.

The type of information we collect about you includes:
*your name
*your address
*e-mail address
*phone number
*credit/ debit card details
*order history and profile

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at customerservices@vichyland.co.uk. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions / comments about privacy, you should e-mail us at customerservices@vichyland.co.uk. If you contact us for details of existing information that we hold about you it is important that you quote your original e-mail address, as used at the time you first contacted us. We may be unable to trace your details without this.

Secure Shopping

You don't have to worry about the safety of your credit card information when shopping at Vic Hyland. You can rest assured that your online shopping experience at Vic Hyland will be a secure one. Vic Hyland uses encryption technology to ensure that any information you transmit during the ordering process is secure. Our servers here at Vic Hyland are secured to protect all personal information including credit card numbers, your address and any products you may order.

We reserve the right to decline to accept an order at our absolute discretion.